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Challenges
The Firm's Partners found themselves in a predicament where they were unable to effectively cater to their clients while simultaneously overseeing support staff employees and addressing policy-related matters. This situation epitomizes the dilemma of 'I require your assistance to perform my role effectively, but I cannot excel if I'm burdened with micromanagement.' Due to the lack of clarity and inconsistent policy enforcement, the staff's productivity and reliability suffered.
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Key Challenges: Navigating both involuntary and voluntary staff turnover and establishing structured recruitment strategies. Implementing employee policies and overseeing their consistent application. Ensuring compliance with HR legal requirements, including the maintenance of handbooks, employee records, payroll, time tracking, and more.
Client Feedback
The entire support staff turned over within the first year of our initial HR presence. The healthy and necessary turnover allowed the Firm to implement a more intentional, consistent, thorough recruiting effort. As a result, turnover has been eliminated. The support staff's stability and productivity directly corelates with the Partners’ ability to work efficiently and, thus, the Firm’s overall profitability.
Moreover, the Firm was able to shift attention from employee behavioral issues & policy enforcement inconsistencies to employee retention & reward programs. This shift has improved employee morale and fostered a more positive work atmosphere.